Shipping policy
Shipping Policy
At Arlenas, we are committed to delivering your order quickly, securely, and at no additional cost.
Shipping Cost
We offer free standard shipping on all orders, with no minimum purchase required.
Processing Time
Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).
Once your order is processed, it will be shipped promptly.
Delivery Time
Estimated delivery time is 5–8 business days after shipment.
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or high demand periods.
Shipping Locations
We currently ship within the United States.
If you need shipping to another location, please contact us before placing your order.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment.
Incorrect Address
Please ensure that your shipping address is accurate at checkout.
We are not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
If your package is delayed or lost in transit, please contact us. We will work with the shipping carrier to resolve the issue as quickly as possible.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or refund at no additional cost.
Contact Information
If you have any questions about shipping, please contact us:
Store Name: Arlenas
Website: Arlenas.shop
Email: Contact@Arlenas.shop
Phone: +1 513-420-2932
Address: 211 N New Jersey St, Indianapolis, IN 46204, United States