FAQs

Frequently Asked Questions

Orders

Q: How do I place an order?
A: Simply browse our store, select your preferred suit, choose your size, and proceed to checkout.

Q: Can I change or cancel my order?
A: Orders can only be changed or canceled within a short time after being placed. Please contact us as soon as possible at Contact@Arlenas.shop.

Shipping

Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders.

Q: How long does delivery take?
A: Delivery typically takes 5–8 business days after processing.

Q: How long does order processing take?
A: Orders are processed within 1–3 business days.

Tracking

Q: How can I track my order?
A: You can request your tracking details by contacting us with your order number and email.

Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery.

Q: Is return shipping free?
A: Yes, we provide free return shipping.

Q: Are there any restocking fees?
A: No, we do not charge any restocking fees.

Q: When will I receive my refund?
A: Refunds are processed within 5–10 business days after we receive and inspect your return.

Products

Q: Are your suits true to size?
A: Yes, our suits are designed to fit true to size. We recommend checking our size guide before ordering.

Q: Can suits be altered?
A: Yes, most suits can be tailored for a better fit after purchase.

Payments

Q: What payment methods do you accept?
A: We accept major credit/debit cards and other secure payment methods available at checkout.

Contact & Support

Q: How can I contact customer support?
A: You can reach us using the details below:

Q: What are your support hours?
A: Monday – Friday: 9:00 AM – 6:00 PM (EST)

Address

Arlenas
211 N New Jersey St, Indianapolis, IN 46204, United States