Refund policy

Return & Refund Policy

At Arlenas, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, you may return it under the conditions outlined below.

Return Eligibility

We accept returns within 30 days of the delivery date. To be eligible for a return:

  • Items must be unused, unworn, and unaltered
  • Items must be returned in their original condition, including all tags, packaging, and accessories
  • Proof of purchase (order confirmation or receipt) is required

Due to the nature of suits, items showing signs of wear, alterations, or damage not caused by us may not be accepted.

Free Return Shipping

We provide free return shipping on all eligible returns.
To request a return label, please contact our support team.

No Restocking Fees

We do not charge any restocking fees for returned items.

Refund Process

Once your return is received and inspected:

  • You will be notified of the approval or rejection of your refund
  • If approved, your refund will be issued to your original payment method within 5–10 business days
  • Original shipping costs (if any) are non-refundable unless the return is due to our error

Exchanges

We currently do not offer direct exchanges. If you need a different size or style, please return the item for a refund and place a new order.

Non-Returnable Items

We do not offer final sale items. All products are eligible for return within the 30-day return window, provided they meet the conditions above.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect suit, please contact us within 48 hours of delivery with photos of the item. We will resolve the issue promptly at no cost to you.

How to Start a Return

To initiate a return, please contact us with your order details:

Email: Contact@Arlenas.shop
Phone: +1 513-420-2932

Our support team will provide you with return instructions and a prepaid shipping label.

Late or Missing Refunds

If you have not received your refund within the stated timeframe, please:

  1. Check your bank account again
  2. Contact your payment provider
  3. Reach out to us for further assistance